Botrado Refund Policy

Thank you for choosing Botrado as your cryptocurrency exchange platform. We strive to provide excellent service and ensure customer satisfaction. This refund policy outlines the conditions and procedures for requesting refunds on our platform.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

  • The refund request must be made within the specified timeframe.
  • The refund request must comply with the terms and conditions of Botrado.
  • The refund request must be for an eligible product or service.

Refund Requests

To initiate a refund request, please follow these steps:

  1. Contact our customer support team by visiting the "Contact Us" page on our website or sending an email to our support email address.
  2. Provide detailed information about the reason for the refund request, including relevant transaction details and supporting documentation if necessary.
  3. Wait for our customer support team to review and process your refund request.

Refund Processing

Once your refund request is received and reviewed, our customer support team will assess the eligibility and validity of the request. If the request is approved, the following steps will be taken:

  • The refund amount will be determined based on the terms and conditions of the specific product or service.
  • The refund will be processed using the original payment method used for the transaction, unless otherwise agreed upon.
  • The refund will be issued within a reasonable timeframe, depending on factors such as the payment provider and processing times.

Refund Limitations

Please note the following limitations regarding refunds:

  • Refunds are subject to the terms and conditions of Botrado. Certain products or services may have specific refund policies that supersede this general refund policy.
  • Refunds may be subject to transaction fees or other charges imposed by third-party payment providers or financial institutions.
  • Refunds may not be available for certain non-refundable products or services, such as cryptocurrencies.

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and provide further clarification.

Thank you for choosing Botrado. We appreciate your trust and confidence in our platform.