Frequently Asked Questions

General Questions

What is Botrado?

Botrado is a cryptocurrency exchange platform that allows you to buy, sell, and trade various cryptocurrencies and engage in Forex, Binary and Bot trading. Members can stake and buy ICO (initial coin offer) on Botrado, invest in Artificial intelligence AI Expert Advisor..

How can I create an account on Botrado?

To create an account on Botrado, simply visit our website www.botrado.com and click on the "Register" button at the top menu, fill out the registration form, solve the captcha and click submit. Check your email inbox or spam folder for verification link, click on the link and login to your account. If you can't find verification link in your inbox, kindly check spam folder, open the mail and click REPORT NOT SPAM before clicking on verification link.

Does Botrado has Crypto Wallets?

Yes, Botrado has 3 different wallets. Log in to your account and click on WALLETS. You will see 3 different wallets options:

1. Primary Wallet

2. Trading Wallet

3. Funding Wallet

1. Primary wallet is web 3 wallet like Metamask, Trust wallet and so on. Deposit can be made from Trust Wallet or Metamask into Primary Wallet faster and coins can be sent from primary wallet to Web 3 wallet like Trust Wallet. Primary wallet is majorly used to trade/exchange HOT MARKETS. Funds can be transfer from Primary Wallet to Funding and Trading Wallet if funding and trading wallet has exact same coin symbol.

2. Trading Wallet is similar to Primary Wallet and can be used to receive crypto currencies from any wallet service sources or exchange. Trading wallet can be used to receive crypto and can also be used to send crypto to any wallet destination. Funds can be transfer from Trading Wallet to Funding Wallet and vice versa. Trading Wallet can be used to partially trade SPOT MARKETS.

3. Funding Wallet is the most widely used wallet on Botrado. Members can easily make a deposit using bank Transfer, credit or debit card, paypal, perfect money into Funding Wallet and member can also withdraw from Funding Wallet to Bank Account, Paypal, and perfect money from funding wallet easily. Funds can be transfer from Funding Wallet to Trading Wallet and vice versa.

To create wallet, click on e.g. Funding Wallet, search for your desired coin name e.g. MATIC Polygon and click CREATE WALLET in front of the coin, you can do this for all other coins on funding wallet, Trading Wallet and Primary Wallet.

What cryptocurrencies can I trade on Botrado?

Botrado offers a wide range of cryptocurrencies for trading, including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and many more. The lists of these currency is over 250.

Can I trade Forex on Botrado?

Yes, Botrado provides access to Forex trading, allowing you to trade major currency pairs and take advantage of fluctuations in foreign exchange markets.

Account and Security

How can I secure my Botrado account?

To enhance the security of your Botrado account, we recommend enabling two-factor authentication (2FA), using a strong and unique password, and keeping your account credentials confidential.

How Can I Sign In to My Botrado Account?

You can sign in to your account in 2 ways; By email/username and password: Simply click on LOGIN HERE on the home page. Put in your email address or Username in the Email or Username field and also put in your Password in the Password field and click on SIGN IN TO YOUR ACCOUNT. By Web3 WalletConnect: To login using WalletConnect for the first time, user need to first sign in with Email/Password and update profile by adding Web3 Wallet Address. To do this; login with Email/Password, click on My Profile, add your Web3 ETH or BNB wallet address in the Web3 Eth Wallet Address field and click on UPDATE. After this, sign out and go back to the login page. Click on Select Network, a pop will show up showing all available networks like BSC network, ETH Network, Polygon Network and many more... Click on the network of your choice. Click on Connect Wallet and choose from lists of web3 wallet services you want to login with e.g. Trust Wallet, Metamask and so on. If you are using Metamask, your metamask will pop up to approve the login request, and if you are using Trust Wallet, login into your Trustwallet app to approve the login request. Once you approve it, your wallet will be connected. Click on the SIGN IN button, your MetaMask or TrustWallet will pop up again for approval. Once you approve, you will be logged in to your account.

What should I do if I forget my Botrado password?

If you forget your Botrado password, you can initiate a password reset process by clicking on the "Forgot Password" link on the login page. Follow the instructions to reset your password.

Can I change my account's registered email address?

Yes, you can change your registered email address by accessing the account settings section on the Botrado platform. Follow the provided instructions to update your email address.

Is my personal and financial information secure on Botrado?

Botrado takes the security of your personal and financial information seriously. We employ industry-standard security measures to protect your data and utilize encryption protocols to safeguard sensitive information.

How can I enable two-factor authentication (2FA) on my Botrado account?

Download the Google Authenticator app from Playstore (android) or Appstore (Iphone). To enable two-factor authentication (2FA); log in to your Botrado account and navigate to the My Profile at the top of the screen. Scroll down to enable two-factor authentication (2FA) by navigating to the security settings. Follow the instructions to set up 2FA using an authenticator app like Google Authenticator. Click on ENABLE; A pop will appear to input your password, type in your password and click Submit. Use the Google Authenticator app to scan the barcode displayed on the screen. Alternatively, you can use the Setup Key below the bar code by typing it into your Google Authenticator app. Make sure you copy your recovery codes. Store these recovery codes in a secure password manager or write it down on a paper. Treat it like an official document. They can be used to recover access to your account if your two factor authentication device is lost.

Trading and Transactions

How can I Buy Coins e.g. Bitcoin on Botrado?

Click on WALLET. Click on FUNDING WALLET. Decide the coin you want to buy e.g. BTC and click on VIEW in front of it. Click on Deposit. Click Deposit Now button below your desired Payment method e.g. Paypal. Input the Amount you want to buy in USD. Click Submit. Click on Pay Now. Login to your PayPal account and make payment. Your coin will be deposited into your account instantly. If you want to make payment using Debit/Credit Card, click on Deposit Now button below the Debit card image. Input the Amount you want to buy in USD. Click Submit. Click on Pay Now. Input your card details and make payment. Your coin will be deposited into your account instantly.

How can I Sell Coins e.g. Bitcoin on Botrado?

Click on WALLET. Click on FUNDING WALLET. Decide the coin you want to Sell or Withdraw e.g. BTC and click on VIEW in front of it. Click on Withdraw. Click Withdraw Now button below your desired Withdrawal method e.g. Bank Transfer Input the Amount you want to sell or withdraw in USD. Click Confirm. Input your Bank account Details Click on Confirm. Wait for processing days and you will be credited.

How can I deposit or receive coins e.g. BTC on Botrado?

Click on WALLET. Click on TRADING OR PRIMARY WALLET. Decide the coin you want to receive e.g. BTC and click on VIEW in front of it. Click on Deposit. Copy your Wallet Address. Send coins from external wallet source or external exchangers to the copied wallet address. Paste in the Transaction Hash for quick confirmation. Click on Deposit.

How can I withdraw or send coins e.g. BTC on Botrado?

Click on WALLET. Click on TRADING OR PRIMARY WALLET. Decide the coin you want to send e.g. BTC and click on VIEW in front of it. Click on Withdraw. Paste the receiving Wallet Address and input the amount to send. Click on Withdraw.

What payment methods are accepted on Botrado?

Botrado accepts various payment methods, including bank transfers, credit/debit cards, and cryptocurrencies. The available payment methods may vary based on your location.

How long does it take for a withdrawal to be processed?

Withdrawal processing times can vary depending on factors such as the chosen withdrawal method and security verifications. Typically, withdrawals are processed within a few business days.

Are there any fees associated with trading on Botrado?

Yes, Botrado charges fees for trading activities, including deposit, withdrawal, and transaction fees. The fee structure is transparent and can be found on our website's fee schedule page.

Can I set stop-loss and take-profit orders on Botrado?

Yes, Botrado offers advanced trading features, including the ability to set stop-loss and take-profit orders to manage risk and automate trading strategies.

Support and Assistance

How can I contact Botrado's customer support?

You can contact Botrado's customer support team by visiting our website and accessing the "Contact Us" page. Fill out the contact form or use the provided email address for inquiries.

Are there educational resources available to learn more about trading?

Yes, Botrado provides educational resources such as tutorials, guides, and articles to help users enhance their trading knowledge and skills. Login and click on Knowledge Base

What languages is Botrado's platform available in?

Botrado's platform is available in multiple languages to cater to a diverse global user base. The available languages can be selected from the language settings on the platform.

Can I access Botrado's platform on mobile devices?

Yes, Botrado's platform is designed to be mobile-responsive, allowing you to access and trade on the platform using your mobile devices, including smartphones and tablets.

Does Botrado offer an affiliate or referral program?

Yes, Botrado offers an affiliate program that allows you to earn rewards by referring new users to the platform. Click on REFERRALS; Click on the INVITE button; Click on the COPY LINK button to copy your referral link. Send your referral link to your friends Let them register to our trading platform. You can also click on the Social media Icons to share your referral link to your facebook, twitter, linkedin and pinterest. Earn 5% from each successful deposit from your friends Here is the breakdown of what you can earn per referral. Deposit commission; Trade commission; Bot Trade commission; Token Offer Purchase commission; Forex Investment; The more you referral, the more you earn and you will also be ranked as VIP to earn more money. All commissions are subject to modification in future.

Exchange And Trading

How can I Exchange or Trade Spot Market?

Click on EXCHANGE. Determine the Coin you want to Buy or Sell. For example, if you want to buy BTC and want to Sell USDT, Make sure you have fund in your Funding USDT Wallet or Trading USDT Wallet. Preferably we advise members to use Funding USDT wallet to trade spot market. Click on Spot Market, search for USDT in the first box and BTC in the second box. BTC/USDT Pair will be displayed on the screen and at the front of BTC/USDT, click on TRADE. Click on Refresh Chart or Reload Page to automatically switch the chat to trade using your funding wallet coin balance. In case you see chart error, click on REFRESH CHART. Scroll down and click SPOT. Type in the amount of BTC you want to BUY or simply slide the amount fader above the BUY BTC button, finally click on BUY BTC button to initiate the order. Wait for the order to be filled depending on market liquidity. You can follow these steps to trade any other pairs on Spot Market.

How can I Exchange or Trade Hot Market?

Click on EXCHANGE. Determine the Coin you want to Buy or Sell. For example, if you want to buy ETH and want to Sell LINK, Make sure you have fund in your Primary USDT Wallet. You can only use Primary wallet to trade Hot Market. Click on Hot Market, search for ETH or select it from the drop down. ETH/LINK Pair will be displayed on the screen and at the front of ETH/LINK, click on TRADE. In case you see chart error, click on REFRESH CHART. Scroll down and click LIMIT. Set the Market price of 1 ETH to LINK in the price box. You can check coinmarketcap/coingecko for the market price. If you already see market price in the market box, do not change it so that your order will process fast. Type in the amount of ETH you want to BUY manually. Do not slide the amount fader above the BUY ETH button except if you are trading Spot. Finally click on BUY ETH button to initiate the order. Wait for the order to be filled depending on market liquidity. You can follow these steps to trade any other pairs on Hot Market.

Forex And Binary Options

How do Forex on Botrado look like?

There are 2 sections in Forex Trading;

1. The manual Forex Metatrader 4 or 5 account trading

2. AI Automated Trading

How can I trade Manual Forex on Botrado?

You need to have funds in your USDT FUNDING WALLET. If you are a newbie on Botrado, click on WALLET. Click on FUNDING WALLET. Search for USDT, click on CREATE WALLET in front of USDT. Click on VIEW, click on DEPOSIT to fund your USDT using Credit/Debit Card, PayPal, bank transfer... After this, you can make deposit into your Forex account. Click on FOREX TRADING. Click on DEPOSIT, click on SELECT WALLET, and select USDT WALLET. Type in the amount you want to deposit from your USDT Funding Wallet balance in the amount box and click DEPOSIT. Wait for the system to approve your Forex deposit and your Forex account will be activated. Your Trading Password will be sent to you and automatically attach to your account. Click on LAUNCH FOREX APP. Your login and server details will be display automatically or you can enter it manually. Click on submit and start trading.

How can I trade Automated AI Forex on Botrado?

Click on FOREX TRADING, scroll down and click on SELECT WALLET under Forex AI Manager. Select USDT from the drop down. Type in the amount you want to invest in the Amount box next to it. Click on SELECT AI PLAN and click to choose any of the listed AI Plans available. Click on START AI AUTOTRADE to finally start trading automatically.

How can I trade Binary Options Demo on Botrado?

Simply click on Binary Trading. You can choose to practice Demo by clicking on TOP UP button below DEMO BALANCE and you will be funded with 10,000 USD demo balance. Click on Start Trading to start practicing. You will be directed to BTC/USDT pair chart by default. You can change the BTC/USDT pair to the currency pair you want to trade in the market section. If you see chart error, click on Refresh chart. Scroll down the chart to Rise/Fall section. If you believe the price will go up, type in the duration e.g. 50 secs or 30 Mins in the duration box and click on RISE and the trade will start. If you believe the price will go down, type in the duration e.g. 50 secs or 30 Mins in the duration box and click on FALL and the trade will start. If you win, 87% profit will be added to your account.

How can I trade Binary Options using Real Money on Botrado?

Click on BINARY TRADING. Click on BINARY REAL TRADING Tab. Make sure you have fund available in your USDT Funding wallet balance and you will see your USDT balance at the Balance section. Click on Start Trading. You will be directed to BTC/USDT pair chart by default. You can change the BTC/USDT pair to the currency pair you want to trade in the market section. If you see chart error, click on Refresh chart. Scroll down the chart to Rise/Fall section. If you believe the price will go up, type in the duration e.g. 50 secs or 30 Mins in the duration box and click on RISE and the trade will start. If you believe the price will go down, type in the duration e.g. 50 secs or 30 Mins in the duration box and click on FALL and the trade will start. If you win, 87% profit will be added to your account.

P2P Trading

What is P2P Trading?

P2P Trading involve peer to Peer buying and selling of crypto from members to members, botrado oversees transaction between members called escrow to protect a member against fraud from other members.

How can I buy Crypto on Botrado P2P?

Click on P2P Trading. Click on P2P OFFERS. Scroll down and look for the coin you want to buy from the list of available offers. There are different payment methods e.g. Paypal, Bank Transfer, Perfect Money and also different sellers on the P2P offer page. For example, if you want to buy BTC using PayPal, simply click BUY OFFER in front of BTC and PayPal. Type in the amount of coin you want to buy or amount of fiat you want to pay, click on BUY. An Email and SMS notification will be sent immediately to the seller. Make payment to the payment/account details you see on the order page. Click on Upload Image to Upload proof of payment, type in confirm into the box and click SUBMIT. You can also chat with the seller and notify the seller about the transaction. Wait for the seller to release the coin within 1 - 4 hours. If the seller did not approve and release the coin within 1 – 4 hours, kindly report the trade by clicking on COMMANDS, then click on REQUEST MODERATION. We will approve and release the coin to you once we confirm your payment proof.

How Can I sell Crypto on Botrado P2P?

You need to become a seller before you can sell coins. Simply Fund your USDT Funding Wallet with at least 50USDT to meet the requirement of becoming a seller on Botrado P2P. Click on P2P Trading, Click on SELLER DASHBOARD. You will see a notification that you need to have 50USDT in your Funding Wallet. Click on Submit. Click on PAYMENT METHOD. Add your payment method e.g. Bank Transfer or PayPal, etc.. After adding Payment method, click on CREATE OFFER. Select your desired payment method from the list of payment methods you added previously, type in the symbol of the coin you want to sell, the market price of the coin will show automatically, you can adjust it as you desire or enter your own market price manually (Note that setting high price above the official market rate can lead to low or no sales). Set the minimum amount limit and maximum amount limit order you want to accept, enter the total amount of coin available for sale and click on CREATE. You can also edit your offer to update the market price by clicking on EDIT OFFER button in front of your offers. (Kindly note that you will not be able to edit offer if there is ongoing order on the offer). Once a member buy and paid for your order, you will be notified via Email or SMS, click on P2P ORDERS, look for the order the buyer paid. Click on VIEW ORDER. Check the payment proof and your bank app to confirm you have received the payment. Once you have received the payment. Click on If you did not receive payment or buyer submit a fake proof of payment, click on COMMANDS and click on REQUEST MODERATION and Admin will resolve the dispute. Any member that involve in fraudulent activities will be banned.

Staking, ICO and Bot Trading

How Can I stake coins on Botrado?

To be able to stake coins, you must have funds in your USDT Funding wallet. If you do not have funds in your USDT funding wallet. Click on WALLET, FUNDING WALLET. Click VIEW in front of USDT and click deposit, follow the steps to buy USDT with your credit/debit card, bank transfer, PayPal and so on. Your USDT Funding Wallet will be credited instantly. You can also transfer USDT from your Trading Wallet to you funding wallet by clicking WALLET, TRADING WALLET. Click VIEW in front of USDT and click Transfer. Input the amount to transfer and click TRANSFER. Admin will approve the transfer within few hours. Once you funds in your USDT Funding Wallet, then; Click on STAKING. List of all available coins to stake on will be displayed on the screen e.g. ETH. Click on the STAKE button in front of the coin symbol. A pop up will appear, type in the amount to stake and click on the STAKE button. You can click on VIEW MORE to check the transaction log or history of your stake and you can click GO BACK to return to the staking page. Once the duration of the stake is completed, click on CLAIM PROFIT and your capital and profit will be return back to your USDT Funding Wallet automatically. You can choose to cancel stake prematurely but this may result to loss of profit.

How Can I buy ICO (Initial Coin Offer) on Botrado?

Buying ICO means buying new coins at very cheaper rate than market rate. Note that to buy ICO token, you will need to have the coin network of the ICO token e.g. BNB in your Funding wallet. If you do not have the coin network of the ICO token e.g. BNB, kindly Buy or Deposit or Transfer it into your Funding wallet. To buy ICO, click on Token Offers (ICO). List of all available ICO will be displayed. Click on VIEW POOL on the ICO you want to buy. Paste in your receiving ICO token wallet address in the Receiving wallet box and click SAVE. For example if you want to buy Botrado Token (BTDO), click on WALLETS, click on PRIMARY WALLET, search for BTDO, click on create wallet in from of BTDO token, click on VIEW in front of BDTO token. Click on Deposit, and copy the wallet address of BDTO token. Alternatively if you have the token wallet address from another web3 wallet source like TrustWallet or MetaMask, you can also use it. Type in the quantity of the token you will like to buy in the Amount Box. Click on BUY. Your ICO token will be released to your submitted wallet address after the ICO ends.

How can I Trade Bot on Botrado?

Bot Trading is an automated crypto trading on spot market and it open buy position or sell position automatically. To be able to Trade Bot, you must have funds in your USDT Funding wallet. If you do not have funds in your USDT funding wallet. Click on WALLET, FUNDING WALLET. Click VIEW in front of USDT and click deposit, follow the steps to buy USDT with your credit/debit card, bank transfer, PayPal and so on. Your USDT Funding Wallet will be credited instantly. You can also transfer USDT from your Trading Wallet to you funding wallet by clicking WALLET, TRADING WALLET. Click VIEW in front of USDT and click Transfer. Input the amount to transfer and click TRANSFER. Admin will approve the transfer within few hours. Once you funds in your USDT Funding Wallet, then; Click on BOTS TRADING. Click on START NEW BOT TRADING. You will be directed to Bot trading chart page and it will open a default pair of BTC/USDT. Note that Bot can trade only on BTC/USDT for now. If you see error chart, click on Refresh chart. Click on SELECT BOT and select on any Bot of your choice. Click on Select Duration and pick the period of time you want the bot to run and stop. Type in the Amount of money you wants to invest in the bot. Click Launch (Start Bot Button) to start the BOT. Once you made profit from the bot trade, it will be automatically deposited into your USDT Funding wallet.

Legal and Compliance

Is Botrado available in all countries?

Botrado's availability may vary depending on your country of residence. It is important to check the list of supported countries on our website or contact customer support for more information.

What are the legal requirements for using Botrado?

Users of Botrado must comply with applicable laws and regulations related to cryptocurrency trading and Forex trading in their respective jurisdictions.

Does Botrado provide tax reporting tools?

Botrado does not provide tax advice or tax reporting tools. It is the user's responsibility to comply with tax obligations and report trading activities as required by the tax authorities.

Can I use Botrado for margin trading?

Botrado currently does not offer margin trading. However, we regularly update our platform with new features and functionalities, so stay tuned for any future announcements.

What are the restrictions for account verification?

Account verification requirements may vary depending on factors such as your country of residence and the level of trading activity. Detailed information about account verification can be found on our website.

Security and Privacy

How does Botrado protect user funds?

Botrado implements robust security measures, including cold storage for cryptocurrencies and advanced encryption protocols, to protect user funds from unauthorized access and potential security breaches.

What measures are in place to safeguard personal data?

Botrado adheres to strict data protection and privacy practices. We employ industry-standard security protocols and comply with relevant data protection regulations to safeguard personal data.

Does Botrado share user data with third parties?

Botrado does not share user data with third parties without proper consent, except as required by law or as necessary to provide the requested services. Our privacy policy provides detailed information on data handling and sharing.

How often does Botrado perform security audits?

Botrado regularly conducts security audits and assessments to identify and address any potential vulnerabilities. We strive to maintain a secure and reliable trading environment for our users.

What should I do if I suspect unauthorized activity on my Botrado account?

If you suspect unauthorized activity on your Botrado account, immediately contact our customer support team and take necessary steps to secure your account, such as changing passwords and enabling two-factor authentication.